Support
Get help with your TradeGoats account
Frequently Asked Questions
How do I verify my trading account?
Go to the Get Verified page and connect your exchange using either wallet signing (Hyperliquid) or API keys (Binance, OKX, etc.). We only require read-only access to your trading history.
Is my data safe?
Yes. We only request read-only API access and can never execute trades or withdraw funds. All API credentials are encrypted using AES-256. Read our Privacy Policy for details.
What are the available plans?
Free users can connect 1 platform and view 7-day performance data. Pro users get 2 platforms and up to 1 year of history. Business users get unlimited platforms, full historical data, and monetization links on their profile. See our Pricing page for details.
How often does my data sync?
Data syncs automatically every 6 hours. Pro and Business users are prioritized. You can also trigger a manual sync from your dashboard at any time.
Which exchanges are supported?
We currently support: Hyperliquid, Binance, Bybit, OKX, Kraken, Bitget, KuCoin, and Interactive Brokers (IBKR). More platforms coming soon.
How are my stats calculated?
All stats are calculated directly from your verified trade history. Win rate is based on profitable vs unprofitable trades. ROI is fetched from your exchange's portfolio data when available.
Contact Us
Email Support
For general inquiries
X (Twitter)
For updates and announcements
Response Time: We typically respond to support requests within 24-48 hours. Pro and Business users receive priority support.